Serendipity provides end to end ServiceNow implementation and Enhancement services beginning with a discovery workshop to facilitate the review of your current process, collaboration on process gaps and ultimately the design of your solution. We keep you engaged throughout the implementation. We also consider ServiceNow best practices when it comes to configuration. You will never find us custom coding if a configuration is all that’s needed.
As a solution partner we work with your internal staff in teaching them the core competencies of your ITSM solution as part of our technical delivery in implementing your solution.
Before providing advice on best practice we like to understand your current process for your unique organization. We will collaborate with your process owners and analyze both automated and manual processes and work to identify then fill the gaps.
Get the support you need when you need it. Support plans that offer the flexibility you need. We fill the void when the need arises for a qualified resource to support and enhance your environment.